FAQ

Ordering for Christmas

When do I need to order for Christmas?
Order by December 7 for estimated delivery by December 23. Orders placed December 8–11 are estimated to arrive December 17–30, so some may arrive after Christmas. Delivery dates are estimates, not guarantees. See our Shipping Policy for the full timetable.

Shipping

Where do you ship?
We ship to the 48 contiguous US states and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories or outside the US.

How much is shipping?
Shipping is free on every order.

How long does delivery take?
Each canvas is printed to order. Most orders arrive within 7–12 business days. You will receive a tracking link by email when your order ships.

The canvases

What sizes are available?
12″ × 18″ and 16″ × 24″, both portrait.

What are they made of?
Gallery-wrapped 1.25″ thick poly-cotton canvas, hand-stretched over solid wood stretcher bars, with a fade-resistant print that continues around the edges. No frame is needed.

Do they come ready to hang?
Yes. Mounting brackets are included.

Offers and payment

How does Buy 2, save 10% work?
Add any two or more canvases from the Highland Cow Christmas collection to your cart and 10% comes off automatically at checkout. It cannot be combined with other discount codes.

How can I pay?
All major cards, Shop Pay, Apple Pay, Google Pay and PayPal. Eligible customers can also pay in installments with Klarna at checkout.

Returns and damage

Can I return a canvas?
Every canvas is printed to order, so all sales are final and we cannot accept returns for change of mind. Please check the design, size and shipping address before ordering.

What if it arrives damaged or wrong?
Contact us within 21 days of delivery with your order number and photos of the damage, the whole canvas and the outer box with its shipping label. We will send a free replacement, and you do not need to send the item back. See our Refund Policy.

Contact

Email discountstoreexpress@hotmail.com or use our contact page. We reply within 1 business day, Monday to Friday.

Do you have a postal address?
Yes, for letters only: Discount Store Express, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom. Please do not send returns or parcels to this address; email us first if anything is wrong with your order.